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System Link User’s Guide 61

Requesting Events

This option allows you to download a panel's event buffer into the System Link database.

To open the Request Events window, select Panel > Request Events.

Note: XR500 Series, XR100 Series, and XR200-485 model panels only. If you are connected

to any version of the XR500 Series, XR100 Series, or XR200-485 panel, the Request Events

window provides two options for what type of events to request from the panel. Check the

boxes in the Request Events window to download Standard and Door Access events

separately.

Standard

: This option requests all events, including Door Access denied events, except

door access.

Door Access

: This option downloads Door Access granted events only.

Select Disconnect on Completion to automatically disconnect from the panel after the

panel’s event buffer is downloaded into the System Link database.

Note: Press the Alt key and F10 key to view the messages in the Diagnostics Window as

the panel receives events. You must open the Diagnostics Window before clicking the

Request button.

To continue, click the Request button. While System Link is

retrieving the events, a status bar appears on your screen that

tracks System Link’s status while downloading.

Each time you request events from a panel, System Link stores

those events in a buffer until you request events again from the

same panel.

Printing the Event Buffer

Once the events have been successfully retrieved, the Request Events Complete window

appears. When you click OK in the Request Events Complete window, a confirm

window appears that says, “Request events complete. Would you like to view the report?”

If you click Yes, the Panel Event Report Setup window appears. From the Panel Event

Report Setup window, you may either print the panel events or preview them on your

computer screen. Turn to page Error! Bookmark not defined. for additional information

on printing the panel event buffer. If you click No, System Link stores the panel events

record in a buffer until you chose to print it or until you download events from the panel

again.

Hanging up

This option is for use after a panel has dropped off line. An attempt to send data to the

panel results in a communication error box.

Selecting Hangup forces the receiver to release the phone line and restore its on-hook

status. Use the Hangup option if the phone line from System Link to the panel is still

connected, but System Link does not acknowledge the connection.

Note: Do not use Hangup to disconnect from a panel while still on line, and the panel is

still responding to System Link. Always use Disconnect to terminate the connection.

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